Terms and conditions

Terms of Service

OVERVIEW

This website is operated by East of the City. Throughout the site, "we," "us," and "our" refer to East of the City. We offer this website, including all information, tools, and services on it, to you on the condition that you accept these terms, along with our other posted policies.

By visiting our site or buying something from us, you agree to these Terms of Service ("Terms"), including any additional policies linked here. These Terms apply to everyone who uses the site, including browsers, customers, and anyone who submits content.

Please read these Terms before using the site. If you don't agree with them, please don't use the site or our services.

Any new features added to the store are also covered by these Terms. You can always find the latest version on this page. We may update these Terms at any time by posting changes here, and continuing to use the site after changes are posted means you accept them.

Our store is hosted by Big Cartel, which provides the ecommerce platform we use to sell our products.

SECTION 1: ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you're at least 18, or the age of majority where you live, or that a parent or guardian has given permission for you to use this site.

You may not use our products or site for anything illegal or unauthorized, or in a way that breaks any laws where you live, including copyright laws.

You may not upload or send viruses or any harmful code.

Breaking any of these Terms may result in us ending your access to the site.

SECTION 2: GENERAL CONDITIONS

We can refuse service to anyone, for any reason, at any time.

Information you send us (other than payment card info) may pass through various networks and be adjusted to work with different devices. Payment card info is always encrypted.

You may not copy, resell, or exploit any part of the site or our services without our written permission.

Section headings are for convenience only and don't change the meaning of these Terms.

SECTION 3: ACCURACY OF INFORMATION

We work to keep the information on this site accurate, but we can't guarantee it's always complete or up to date. Anything you rely on from the site is at your own risk.

The site may include older information for reference. We can change the site's content at any time but aren't required to update it.

SECTION 4: CHANGES TO PRODUCTS AND PRICES

Prices can change without notice.

We may change or discontinue any part of the site or our products at any time without notice.

We aren't liable to you or anyone else for any price change, modification, or discontinuation.

SECTION 5: PRODUCTS

Our products are made in small, limited runs and may only be available online. Once something sells out, it may not come back. Returns and exchanges follow our Returns Policy.

We do our best to show product colors and details accurately, but your screen may display colors differently. Since every piece is embroidered, small variations between items are normal.

We may limit sales of any product to any person or region, limit quantities, and discontinue any product at any time. Product descriptions and prices can change without notice. Any offer is void where prohibited.

We can't guarantee that every product will meet every expectation, or that every error on the site will be corrected.

SECTION 6: ORDERS AND BILLING INFORMATION

We can refuse or cancel any order. We may limit quantities per person, household, or order, including orders that share a card, account, billing address, or shipping address. If we change or cancel your order, we'll try to reach you using the email or contact info you provided. We may limit or cancel orders that appear to come from resellers.

You agree to give us accurate, complete purchase and contact information so we can process your order and reach you if needed.

See our Returns Policy for more details.

SECTION 7: THIRD-PARTY TOOLS

We may offer access to third-party tools that we don't control. These are provided as-is, without any guarantees, and you use them at your own risk. Please review the terms of any third-party tool before using it.

Any new features or tools we add in the future are also covered by these Terms.

SECTION 8: THIRD-PARTY LINKS

Our site may include links to other websites that aren't affiliated with us. We aren't responsible for their content, accuracy, products, or policies, and we aren't liable for any purchases or transactions you make on them. Questions or complaints about third-party products should go to that third party.

SECTION 9: FEEDBACK AND SUBMISSIONS

If you send us ideas, suggestions, feedback, or other materials, whether we asked for them or not, you agree we can use, edit, publish, and share them in any way without owing you anything. We aren't required to keep them confidential, pay for them, or respond to them.

We may remove any content we find unlawful, offensive, or in violation of anyone's rights or these Terms.

You agree that anything you send us won't violate anyone's rights, won't contain unlawful or abusive material or malicious code, and won't misrepresent who you are. You're responsible for what you submit.

SECTION 10: PERSONAL INFORMATION

How we handle your personal information is covered in our Privacy Policy.

SECTION 11: ERRORS AND OMISSIONS

Sometimes the site may have typos, errors, or missing info related to products, pricing, promotions, shipping costs, delivery times, or availability. We can correct these at any time, and update or cancel orders if needed, even after you've placed your order.

We aren't required to update information on the site except as required by law.

SECTION 12: PROHIBITED USES

You may not use the site or its content: (a) for anything illegal; (b) to encourage others to do anything illegal; (c) to break any laws or regulations; (d) to infringe on our intellectual property or anyone else's; (e) to harass, abuse, threaten, or discriminate against anyone; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track other people's personal information; (i) to spam, phish, scrape, or crawl the site; (j) for any obscene purpose; or (k) to interfere with the site's security. We may end your access for any of these.

SECTION 13: DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We can't guarantee the site will always be available, secure, or error-free. We may take it down or change it at any time without notice.

The site and our products are provided "as is" and "as available," without warranties of any kind, except as we expressly state or as required by law.

To the fullest extent the law allows, East of the City and anyone who works with us won't be liable for any indirect, incidental, special, or consequential damages, including lost profits or data, arising from your use of the site or our products. Our total liability for any claim is limited to the amount you paid for your order. Some states don't allow these limits, so in those states our liability is limited as much as the law permits.

SECTION 14: INDEMNIFICATION

You agree to protect and hold harmless East of the City and anyone who works with us from any claims or costs, including reasonable attorneys' fees, that come from you breaking these Terms or the law, or violating someone else's rights.

SECTION 15: SEVERABILITY

If any part of these Terms is found unenforceable, that part will be enforced as much as the law allows, and the rest of the Terms still apply.

SECTION 16: TERMINATION

Any obligations that existed before termination still apply after it.

These Terms stay in effect until you or we end them. You can end them anytime by no longer using the site. If we believe you've broken these Terms, we may end them and block your access without notice, and you'll still owe any amounts due.

SECTION 17: ENTIRE AGREEMENT

If we don't enforce any part of these Terms, that doesn't mean we've waived it.

These Terms, together with our other posted policies, are the entire agreement between you and us, and replace any earlier agreements or versions.

Any unclear wording in these Terms won't automatically be interpreted against us.

SECTION 18: GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Pennsylvania and the United States.

SECTION 19: CHANGES TO THESE TERMS

You can always find the current version of these Terms on this page. We may update them at any time by posting changes here. It's your responsibility to check back, and continuing to use the site after changes are posted means you accept them.

SECTION 20: CONTACT

Questions about these Terms? Email us at [email].